Nomad eSIM by LotusFlare Empowers Global Connectivity with Gemini
Challenge
Nomad eSIM, a brand of LotusFlare, Inc., is used by international travelers to save up to 60% on roaming fees in 200 destinations. Nomad needed to enable its customer support agents to respond to trouble tickets more efficiently and help employees write, visualize, organize, and connect more effectively across various platforms. The company also needed to accelerate sales velocity with corporate clients. The key was to quickly prepare initial drafts of standard procedures and documents.
Solution
Nomad eSIM implemented
As a top Google Cloud partner, Shivaami supported LotusFlare's Google Workspace initiatives and played a supportive role in Nomad eSIM's adoption of Gemini. Shivaami's understanding of the ecosystem provided valuable guidance and technical assistance, ensuring a seamless and efficient integration process for Nomad.
Customer results
- 1
Increased customer satisfaction with faster support response
- 2
Achieved a 15% increase in sales close rate
- 3
Saved 10% of the Operations team's time in drafting SOPs
Gemini for Google Workspace has been a valuable addition to Nomad's productivity tools, helping employees be more productive, communicate more effectively, and be more creative.