Skip to main content
Solutions
Products
Industries
Resources
Solutions
Products
Industries
Resources
Customer stories
Nomad eSIM logo

Nomad eSIM by LotusFlare Empowers Global Connectivity with Gemini

Challenge

Nomad eSIM, a brand of LotusFlare, Inc., is used by international travelers to save up to 60% on roaming fees in 200 destinations.  Nomad needed to enable its customer support agents to respond to trouble tickets more efficiently and help employees write, visualize, organize, and connect more effectively across various platforms. The company also needed to accelerate sales velocity with corporate clients.  The  key was to quickly prepare initial drafts of standard procedures and documents.

Solution

Nomad eSIM implemented Gemini in Google Workspace, as an AI-powered collaborative partner, to provide real-time assistance and suggestions across Gmail, Docs, Sheets, Slides, and Google Meet. As an existing power user of Google Workspace, Nomad found the integration of Gemini to be smooth and efficient, enhancing their ability to support employees and streamline operations.

As a top Google Cloud partner, Shivaami supported LotusFlare's Google Workspace initiatives and played a supportive role in Nomad eSIM's adoption of Gemini. Shivaami's understanding of the ecosystem provided valuable guidance and technical assistance, ensuring a seamless and efficient integration process for Nomad.

Customer results

  • 1

    Increased customer satisfaction with faster support response

  • 2

    Achieved a 15% increase in sales close rate

  • 3

    Saved 10% of the Operations team's time in drafting SOPs

Gemini for Google Workspace has been a valuable addition to Nomad's productivity tools, helping employees be more productive, communicate more effectively, and be more creative.

Eric Morhenn, CCO, LotusFlare